Refund policy

Merchandise may be exchanged / returned within 7 working days. Items must be exchanged / returned in NEW (unused, unwashed) condition and may be exchanged for similar items of a different size, or for another item or a same value or less. In the event of exchanges / refundable made, we regret that courier charges will be borne by the customer, and that the original delivery charges are non-refundable. In order to get a refund, your return must be accompanied by the original sales invoice. Shipping and handling fees are not refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns / exchanges on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping 
To return your products, please send an email to info@leyouki.com and our team will assist you from there.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.